Privacy Policy

Effective Date: April 1, 2026 | Last Updated: April 2026

1. Introduction

At LastBite, we are committed to protecting your personal information and ensuring your privacy in accordance with the Privacy Act 1988(Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our mobile application, website, and related platforms (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Identity and Contact Details

LastBite is operated by JIANOU PTY LTD (ABN: 65 696 694 952), located in Adelaide, South Australia.

3. Information We Collect

Personal Identification Information: Name, email address, phone number, and profile photo.
Payment Information: Payment card details and billing information, processed securely by our third-party payment processor, Stripe. We do not store your full card details on our servers.
Reservation and Order Data: Details of surprise bags reserved or purchased, including store information, dates, times, pricing, and order history.
Business Data: For business partners: store name, address, opening hours, food type, and listing details.
Usage Data: Information about how you interact with our Service, such as your IP address, device type, operating system, browser type, pages visited, and app usage patterns.
Location Data: Approximate location information to show you nearby surprise bags and stores.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our Service and store certain preferences.

4. How We Collect Information

We collect personal information directly from you when you interact with our Service, including when you create an account, reserve a surprise bag, make payments, or contact us for support. We may also collect information automatically through cookies, analytics tools, and other tracking technologies.

5. How We Use Your Information

To provide, operate, and maintain our Service
To process payments and facilitate transactions between customers and businesses
To display nearby surprise bags based on your location
To send transactional communications, including reservation confirmations and pickup reminders
To improve our Service based on usage patterns and user feedback
To detect, prevent, and address fraud, abuse, or security issues
To comply with legal obligations and enforce our terms and policies
To send marketing communications where you have opted in (you may opt out at any time)

6. How We Protect Your Information

We implement industry-standard security measures including encryption (TLS/SSL), access controls, secure authentication mechanisms, and regular security audits. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

We do not and will never sell your personal information.

7. Disclosure of Your Information

We may share your information with:

Business Partners: Limited information (first name, reservation details) is shared with stores to facilitate pickup.
Payment Processors: Stripe processes payments on our behalf, subject to Stripe's privacy policy.
Cloud Service Providers: We use Firebase (Google Cloud) for data storage, authentication, and hosting.
Analytics Providers: We may use third-party analytics tools to understand how our Service is used.
Email and Communication Services: We use third-party services (such as Brevo) to send transactional and marketing emails.
Law Enforcement: We may disclose your information if required by law, regulation, legal process, or governmental request.

8. Access, Correction, and Deletion

You have the right to request access to the personal information we hold about you, to request corrections, or to request deletion of your account and associated data. . We will respond within 30 days.

9. Cross-Border Data Transfers

Our Service uses third-party providers (including Google Cloud/Firebase and Stripe) that may store or process your data on servers located outside of Australia, including in the United States. Where your data is transferred overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles and that the overseas recipient is subject to a substantially similar privacy regime.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please .

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. In the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

12. Limitation of Liability

LastBite acts solely as a platform connecting customers with businesses offering surplus food. We are not a food manufacturer, retailer, or restaurant. To the maximum extent permitted by law, we are not liable for the quality, safety, or suitability of any food obtained through the platform.

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded by agreement.

13. Complaints and Dispute Resolution

If you believe we have breached the Australian Privacy Principles, . We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If unsatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC).

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of South Australia and the Commonwealth of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Australia.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the “Last Updated” date. Your continued use of our Service after changes indicates acceptance of the updated policy.

16. Contact Us

JIANOU PTY LTD
ABN: 65 696 694 952